From Delivery to Outcomes: Applying Product Thinking and AI in Enterprise IT Transformation

Power Skills, Business Acumen

Priyanka Malla

Information Technology Project Manager

FBM, IEEE

About the Presentation

As AI and automation reshape enterprise IT operations, project managers are increasingly being asked to lead initiatives that go beyond traditional delivery. From onboarding automation and identity lifecycle management to AI-enabled workflows that affect hundreds of employees daily, this session draws on real case examples from large-scale enterprise transformations to explore the practical gap between going live and achieving adoption, and what project managers can do to close it. Attendees will learn how to apply product-thinking principles including user impact prioritization, data readiness as a project requirement, and post-launch iteration within standard PM frameworks. The session also covers how to approach AI integration projects with clear boundaries, stakeholder trust, and measurable outcomes. Each concept is grounded in real-world scenarios that attendees can apply directly to their current projects.

Learning Objectives:

·         Identify the key difference between delivery-focused and outcome-focused project management and explain why enterprise IT transformations fail even when delivered on time and on budget.

·         Apply a user impact scoring framework to prioritize changes in enterprise IT projects based on adoption risk, frequency of use, and operational disruption.

·         Recognize data readiness as a project requirement and define what acceptable data quality looks like before go-live in HR, ITSM, and identity management initiatives.,

·         Describe how to structure a post-launch iteration cycle using the Launch, Listen, Stabilize, and Improve framework to sustain adoption and build user trust after go-live.

About Priyanka Malla

Priyanka Malla is an Information Technology Project Manager at FBM, a Lowe's company, where she leads enterprise IT initiatives across systems integration, identity lifecycle management, and workflow automation. With experience spanning Fortune 500 retail environments, she specializes in bridging the gap between technical delivery and real-world adoption — helping organizations move from person-dependent processes to scalable, system-driven operations.

Priyanka brings a product-minded approach to project management, applying user-centered frameworks to internal transformations where the stakes are high and the users are employees. Her work has been published on Mind the Product, one of the world's largest product management communities, where she writes about enterprise transformation, IT automation, and the intersection of AI and organizational change.

She is a recognized voice in the product and IT community, contributing research on onboarding automation, offboarding security risk, and the application of AI in enterprise environments.