2023 January 10th Dinner Meeting - 1.5 PDUs
The Truth Behind Successful Teams and Customer Service
Speaker: Dan Quinn
Company: Quinn Essential Customer Service
January 10, 2023
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Presentation Description |
Description of Topic/Presentation: If you hire right, train right, and most importantly - treat your people right - you can create a dynamic, unbeatable team where every member is fully engaged in helping to make your business #1 in their field of endeavor. The result of creating such a team is that you now have the ability to deliver unparalleled Customer Service and unparalleled Associate Satisfaction. These are the keys to every business, and must be implemented to make your business more successful! Join fellow OC-PMI members as Dan Quinn presents an engaging presentation with personal examples, anecdotes, and applications for over 30+ years of experience in customer service to help you understand and succeed with people “on both sides of the counter”. Learning Objectives: Successful projects require 5 elements, which will be taught and discussed throughout the presentation:
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Speaker Bio(s) |
Dan Quinn, Head of Quinn Essential Customer Service Dan’s first job, when he was a senior in high school, was dipping ice cream cones. From that beginning, he worked his way up to Store Manager and then a variety of roles in the corporate world, but they were always influenced by his experience in the Ice Cream department. Every time you hand someone a cone, you get a huge smile back! It took more than 25 years before he really began to “get it”, the truth about serving others…it may take a while, but he finally “got it.” Dan was very excited to have this opportunity to share with you the truth about building a successful team and about customer service, as he has come to know it. It’s about the people... on both sides of the counter. |
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Location |
DoubleTree Irvine Spectrum: 90 Pacifica, Irvine CA 92618 Free Parking |
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Dinner / Meal |
Delicious Dinner |
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Time |
5:30 p.m. - Registration & Mingling (in-person event only) |
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Cost |
Registration Deadline: Must register before noon on day of event. PDUs: 1.0 - Power Skills; 0.5 - Business Acumen |
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