Building Trust and Managing Change

Power Skills

Victoria Perry, MBA, PMP

AVP, Investment Operations Manager

Capital Group


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About the Presentation

After several years in project leadership, I pivoted to managing a large team focused on daily production activities. It was a young team (average tenure of less than 2 years) that had experienced many leadership changes, department realignments, and major rescoping of its remit. Many were burned out. In this session I will share how I approached the tremendous task of rebuilding trust, assessing talent, reshaping the team's vision, and creating a more collaborative environment. We'll discuss tactical tools for managing a diverse team and creating a sense of belonging, how to effectively delegate and succession plan, and how to reshape your personal brand and that of your team.

Learning Objectives:

·         Trust is foundational to a healthy team, and building it requires authenticity, logic, and empathy.

·         Invest in getting to know your team members and advocating for their wellbeing.

·         Inclusive leadership requires intentionality and building processes to ensure equity.

·         Inspire and empower your team to embrace a continuous improvement mindset.

·         Change Management messaging must appeal to the head and the heart.

About Victoria Perry

Victoria Perry is an Assistant Vice President at Capital Group. She works in Investment Operations where she manages a production team and partners with stakeholders across business and technology to solve critical business problems. Victoria enjoys challenging assumptions and advocates for innovative solutions that meet the true business need, increase associate engagement, and reduce waste. She has worked on a breadth of projects from cross-team process improvements to a major multi-million-dollar software implementation effort. She also serves on the leadership teams for the veterans’ community and campus recruiting at Capital Group. Victoria is passionate about continuous learning having earned her PMP, a Business Analysis certificate from UCI, and an MBA at Concordia University. She lives in Dana Point, CA with her husband and 2 children.