Calendar of Events

Presentation Title and Goals

Presentation Title:

The one stop shop experience for your clients

Goals (By the end of the presentation, the attendees will be able to):

• Using discovery skills to prioritize potential initiatives
• Leveraging basic analytics to identify opportunities
• Using stakeholder analysis to leverage expertise
• Using A3 thinking to guide a project
• Reporting out to stakeholders

Presentation Topics:

• Lean six sigma
• Project Management
• Basic analytics
• Customer satisfaction

Practice Exercises:

• Creating a problem statement
• In scope vs out of scope
• Pareto Analysis
• Stakeholder analysis
• Completing an A3

Bio

Amy Altomare

Amy Altomare has 12 years of experience in the service industry in roles ranging from project management, operations management, and process improvement. Currently Amy is working with the City of Hope as a part of their Enterprise Project Management and Process Improvement Team. She also is an instructor at the University of Southern California Center for Global Supply Chain Management. Throughout her career, she has focused on providing excellent customer service to clients/customers by producing innovative, team-driven solutions. She attended UC Irvine for her bachelor’s degree and USC for her Master’s degree; she has also earned her Project Management Professional (PMP) through PMI and her Certified Six Sigma Black Belt through ASQ.

There are 4 PDUs for this event

PDU Category: Leadership

Location

Vanguard University 
Smith  building (#15), Room 101
55 Fair Dr., Costa Mesa, CA 92626

Spring 2018 ATS Parking Pass - download Parking Pass here

Vanguard University Smith 101 - download the venue map here

Cost

PMI-OC Members $45 pre-registered, $60 by check or cash at the door
Non-Members $50 pre-registered, $60 by check or cash at the door

For online registrations, we accept only full payment using credit cards (Visa, MasterCard, and American Express). Online registration ends at 12:00 p.m. PST on Friday, before the class.

For walk-in registrations, cash or check are accepted.
If you register online and receive an error message or are unsure if something is wrong, send an email to support.request@pmi-oc.org as soon as possible.

Cancellation Policy

Reservations must be cancelled no later than 10 pm PST three days prior to the event in order to receive a refund. All cancellations (including duplicate registrations) are subject to a 10% Administrative fee. To cancel, send an email to registration_cancel@pmi-oc.org and include your name and event. Click here to view the PMI-OC Event Registration and Cancellation Policy in its entirety.

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Please include your PMI number to receive the PDUs credit.