PMI Orange County

2023 January 10th Dinner Meeting - 1.5 PDUs

2023 January 10th Dinner Meeting - 1.5 PDUs

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The Truth Behind Successful Teams and Customer Service

Speaker: Dan Quinn

Company: Quinn Essential Customer Service

January 10, 2023

Presentation Description

Description of Topic/Presentation:

If you hire right, train right, and most importantly - treat your people right - you can create a dynamic, unbeatable team where every member is fully engaged in helping to make your business #1 in their field of endeavor. The result of creating such a team is that you now have the ability to deliver unparalleled Customer Service and unparalleled Associate Satisfaction. These are the keys to every business, and must be implemented to make your business more successful! Join fellow OC-PMI members as Dan Quinn presents an engaging presentation with personal examples, anecdotes, and applications for over 30+ years of experience in customer service to help you understand and succeed with people “on both sides of the counter”.

Learning Objectives:

Successful projects require 5 elements, which will be taught and discussed throughout the presentation:

  1. Hiring great people
  2. Creating great training
  3. Leading great communications
  4. Enacting great leadership
  5. Vision 

Speaker Bio(s)

Dan Quinn, Head of Quinn Essential Customer Service

Dan’s first job, when he was a senior in high school, was dipping ice cream cones. From that beginning, he worked his way up to Store Manager and then a variety of roles in the corporate world, but they were always influenced by his experience in the Ice Cream department.  Every time you hand someone a cone, you get a huge smile back! It took more than 25 years before he really began to “get it”, the truth about serving others…it may take a while, but he finally “got it.”

Dan was very excited to have this opportunity to share with you the truth about building a successful team and about customer service, as he has come to know it.  It’s about the people... on both sides of the counter.


DoubleTree Irvine Spectrum: 90 Pacifica, Irvine CA 92618 

Free Parking 

Dinner / Meal

Delicious Dinner


5:30 p.m. - Registration & Mingling (in-person event only)
6:00 p.m. - Dinner (in-person event only)
6:00 p.m. - Program Starts
6:40 p.m. - Speaker Presentation (1.5 PDUs, 90 minutes)
8:45 p.m. - Meeting Adjourned



Early Bird

(Until Dec 26th)

In Advance

(Dec 27th - Jan 10th, AM)

At the Door

(Jan 10th, 12 p.m. to 8 p.m.)

Member Pricing




Non Member Pricing




Virtual Online (click for virtual details & registration)


Registration Closed

Registration Deadline: Must register before noon on day of event.

PDUs: 1.0 - Power Skills; 0.5 - Business Acumen

For online registrations, we accept only credit cards (Visa, MasterCard, and American Express using PayPal) and payment must be paid in full at the time of registration. For walk-in registrations, we accept cash and checks only. If you register for an event online and receive an error message or are unsure if something is wrong, please send an email to as soon as possible

Cancellation Policy

Reservations must be canceled no later than 10 pm PST two days prior to the event in order to receive a refund. All cancellations (including duplicate registrations) are subject to a 10% Administrative Fee. To cancel, send an email to and include your name and the event. Click here to view the PMI-OC Event Registration and Cancellation Policy in its entirety.

Photo Disclaimer

Upon participating in any PMI event, you are agreeing to allow PMI to use your likeness for use in its promotional material including their websites.  If you do not want your photo taken, please let the in-person photographer know when you arrive. 


Event Properties

Event Date 01-10-2023 5:30 pm
Event End Date 01-10-2023 8:45 pm
Cut off date 01-10-2023 12:00 pm
Individual Price See details
Location DoubleTree Irvine Spectrum

We are no longer accepting registration for this event